Provision of full-time Microsoft Dynamics 365 Programme Director

• Systeam acted as leader of a programme team of 100 vendor (KPMG) staff, consultants and Biffa SME’s delivering a £37M business wide transformation programme including sweeping process re-engineering and optimisation.
• Scope included delivery of Microsoft Dynamics D365 Finance and Supply Chain Management, customer to cash and operations plus web presence upgrades and call-centre overhauls.
• Systeam were required to advise the executive board on strategic direction and practical delivery of a programme of technology and change into a large 7 days a week, 24 hours per day operation.
• The solution included 8000 MS partner development days, as the solution in Microsoft Dynamics D365 Finance and Supply Chain Management was be-spoked to meet the needs of a waste management business.
• Systeam facilitated an Independent Programme Assurance process in late 2018 to analyse the stalling programme.
• Systeam negotiated with D365 vendors to provide fresh fit gap phase of requirements against latest versions of D365 and ISV products and created fit gap detailed plan and approach.

BIFFA PLC • March 2017 – April 2019