Provision of Microsoft Dynamics CRM 2010 Programme Directorship Services

• Systeam was retained to recover a £8M programme to implement (group wide and internationally) the delivery of Exact Financials and MS Dynamics CRM.
• At the time, the programme was three years overdue and £3M+ over budget.
• Systeam conducted an assessment of the programme team’s and vendor’s (Concentrix) performance.
• Identified difficult relationships between IT and business teams and re-built trust. Restructured the programme team removing inefficiencies and established recognisable PMO.
• Re-negotiated, on behalf of the client, with vendors making them more accountable for deliverables and linked deliverables to fixed prices as part of detailed new contract renegotiations.
• De-scoped project functional deliverables to realign them with budget and reduce timelines to completion.
• Re-structured requirements gathering and change control processes to close off open-ended solution design.
• Mentored remaining programme team to work with vendors in an appropriate partnership engagement.
• Leveraged business community to re-engage with the project process which had run out of momentum.
• The programme was completed to the new scope, budget and timeline, with clearly defined business as usual contractual relationships and all roles and responsibilities for live system management fully implemented.

TELECITY GROUP PLC • December 2011 – December 2013